Resume

Professional Experience

Cengage is an EdTech company serving global K-12, higher ed, and continuing ed markets.

Served as Lead Designer in cross-functional AI integration design sprint, translating complex teacher workflow requirements into cohesive AI assistant prototype that became the strategic foundation for AI feature development across multiple product teams.
Reduced time-on-task by 50% in a key K-12 teacher workflow by identifying friction points in usage data, validating redesigns through iterative prototype testing, and leading the solution from concept to release in collaboration with Product Management, UX Research, Engineering, and QA.
Resolved 50+ WCAG accessibility issues as part of a VPAT remediation effort, improving compliance and ensuring continued adoption of the platform by school districts.
Mentored junior UX Designers, offering feedback, growth plans, and career guidance to support their development into confident, independent contributors.

Increased course enrollment by 52% through A/B testing high-fidelity prototypes and iterating on design presentation.
Improved LMS usability for professors by identifying pain points, testing solutions, and launching a new assignment tool integrated with the LMS.

FrontStream is a digital fundraising platform for nonprofit customers.

Created a design system that streamlined engineering workflows, designing 75% of components and mentoring junior designers on the rest.
Redesigned the online auction platform to address top user pain points, prioritizing improvements through analytics and moderated testing, and guiding implementation in Agile ceremonies.
Led design of a new reporting tool by aligning priorities with Product and Leadership, testing accessible prototypes, and coordinating with Engineering through release.

Constant Contact is an email marketing platform for small to medium-sized businesses.

Prioritized high-impact features for a contact management system redesign by analyzing user data and collaborating with Product Management, ensuring user needs were met through iterative validation.
Empowered 30,000 users in the first month to identify and fix errors—88% in a single session—by leading the design of a new error-checking feature.
Reduced support calls by 20% by redesigning the sign-up forms dashboard in alignment with users’ mental models, leveraging UX research findings and cross-functional collaboration to guide design and implementation.
Streamlined development across platform features by designing and implementing a reusable form editor that became the company standard.

Increased trial customer completion by 15% and reduced related support calls by 99% by partnering with Product Management to prioritize a redesign of the file upload flow using benchmarking insights from Research.
Eliminated 100% of related support calls and reduced steps from 8 to 5 by collaborating with Product Management and Engineering to streamline the resubscribe flow through targeted UX improvements.

World Travel Holdings is a cruise agency and leisure-travel company.

Owned full design responsibility for 4 brands to produce twice-weekly marketing emails, banner ads, and promotional pages.
Achieved a 197% increase in top nav clicks and a 317% boost in carousel clicks per session by leading a strategic homepage redesign for CruisesOnly.com.

American Tower owns, develops and operates wireless communications infrastructure in several countries.

Designed a scalable design system for a new platform in partnership with UX Designers, streamlining design consistency and development efficiency.
Drove cross-regional engagement by designing microsites, landing pages, and email campaigns across 3 segments and 8 countries in close collaboration with Marketing Managers, Copywriters, and Sales.

Bachelor of Science: Electronic Media, Arts, and Communication
Cum Laude

Minor: Information Technology

Engage and welcome visitors, supporting inclusive, accessible museum experiences.
Write visual descriptions for the website to support screen reader users and low-vision guests.
Led spotlight talks to share artwork context and promote dialogue.